Customer Service

Returns & FAQ’s

How do I return a product?

We accept returns on products within 30 days from the date of purchase. If you want to return a product, contact us using the form above or email us at support@liftinglaboratory.com and we'll start the return for you.

What if there's something wrong with my product?

We warranty all of our products for a year after the date of purchase. Please send a photo of the product in an email to support@liftinglaboratory.com and we'll send you a new one for free and give you instructions on how to send the defective one to us so we can inspect and improve it.

How does the return shipping work?

We will provide you with a return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please use a trackable shipping service or insure it since we can’t always guarantee your shipping services will deliver the parcel.

When will I receive my refund?

Expect to see a refund appear on your card within a few business days of when your item is received by us. If your return has been delivered to us you can always check the status by reaching out to us using the contact form above.

Can I return a digital product like a program?

To protect ourselves from fraud we only accept returns on physical goods. If a portion of your order was physical products and you are within the return window of 60 days we can refund this portion of your order.

I didn't receive a PDF with my Amazon order

Some of our products come with free starter guides. If you ordered on Amazon.com they will sometimes block our emails containing your guide. Send us a note using the form above and we will get it to you ASAP.